The Operating System Show

Everything your business knows walks out at 5pm. You rent it back every morning.

Matt Dixon talks with the founders, COOs, and executives getting their companies to run without every answer living in one person's head. What broke, what they rebuilt, and where the real leverage was.

The Operating System Show cover art
29 min
New episode
Episode 21November 3, 2026

Automate the Work, Keep the People

Jimmy Lewis on Title Insurance Automation

Jimmy Lewis spent 20 years in title insurance and mortgage, then started TrueFocus Automation, which has put over 800 bots into production. He explains how he decides what is worth automating, and why most of his bots still keep a human in the loop instead of replacing the team.

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All episodes

21 episodes
47 min
Episode 20October 29, 2026

Nobody Knows Who You Are

Graeme Barlow on Finding the One Constraint That Matters

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46 min
Episode 19October 27, 2026

Cheap Code Is Not Cheap to Keep

Mishka Kofman on Technical Debt in the Age of AI

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30 min
Episode 18October 22, 2026

Only 5% Have Mapped Their Real Process

Jordan Fleming on Redesigning Your Business for AI Agents

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35 min
Episode 17October 20, 2026

300,000 Transactions, Under 50 People

Bryan Clayton on Building GreenPal to Run on Systems

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40 min
Episode 16October 13, 2026

Fix the Data Before the AI

Jay Bourgana on Buying the Business in the Owner's Head

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41 min
Episode 15October 6, 2026

Stop Hiring Only A Players

Craig Wahl on Building a Leadership Team That Scales

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34 min
Episode 14September 29, 2026

Hit Every Metric, Missed the Number

Chris Mader on Running EOS Inside His Own Business

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40 min
Episode 13September 25, 2026

You Can't Scale Complexity

Derek Fredrickson on What a Fractional COO Actually Builds

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29 min
Episode 12September 16, 2026

600 Clients on a Team of 16

David Salerno on Why He Will Not Hire to Fix a Problem

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32 min
Episode 11September 10, 2026

Your Team Says They Are at 140% Capacity

Kati Peterman on What a Fractional Operator Actually Fixes

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31 min
Episode 10September 8, 2026

Saying No Is Twice as Safe as Saying Yes

JL Heather on the Can't Culture Killing Your Best Ideas

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36 min
Episode 9September 3, 2026

73% Faster With the Same Team

Steve Schroeder on the Invisible Factory Inside Your Business

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38 min
Episode 8September 1, 2026

The AI Flagged Your Best Engineer for Cuts

Alisa Reznik on Why People Decisions Stay Human

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38 min
Episode 7August 27, 2026

85% of Your Calls Don't Need a Human

Timothy Bramlett on Building an AI Receptionist

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31 min
Episode 6August 25, 2026

Irritation Is Operational Data

Gwen Taniguchi on Getting Your Business Ready to Sell

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42 min
Episode 5August 18, 2026

They Don't Want to Buy Your Job

Peter Boolkah on What Founder Dependency Costs at Exit

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27 min
Episode 4August 11, 2026

30 Points of Engagement in Six Hours

Omar L. Harris on Culture Operating Systems

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29 min
Episode 3August 4, 2026

From 7 to 150 People

How Sean Griffith Scaled SimpleTexting and Now Ships Features Overnight with AI

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31 min
Episode 2July 28, 2026

Why 95% of AI Pilots Fail and How to Build a Business You Can Sell

with Ted Wolf

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27 min
Episode 1July 21, 2026

How to Build a Business That Runs Without You

with David Hori

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